Dial-A-Ride is a curb-to-curb, shared ride transit service providing rides to people with disabilities.
Dial-A-Ride also provides service to low income seniors not living near a fixed Bend Transit route. To prove eligibility as disabled, low-income disabled, or as a low-income senior, you must submit the appropriate application or applications. 

 

Dial-A-Ride is operated seven days a week and is closed on major holidays, (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.)

 

GENERAL INFORMATION

1250 NE Bear Creek.
(541)322-5870 or FAX (541)389-7367

 

SERVICE HOURS

Reservations for Pick-up or Drop offs available:
Monday - Friday 6:30 am - 6:00 pm
Saturday 7:15 am - 5:00 pm
Sunday 8:15 am - 3:15 pm

SCHEDULING

You may request a ride reservation for the next day and you may schedule rides up to 14 days in advance. We cannot accommodate same day rides or changes. Although rides are scheduled based on current availability, people with disabilities are given priority.

Once you have made your ride reservation you will be given a 30 minute window in which to expect your driver.

SCHEDULING PHONE NUMBERS

Monday-Friday 7:30 am - 4:30 pm
(541) 385-8680
For will call or to cancel a ride, please call
(541) 389-2627

 

FARE INFORMATION

Fares are as follows with exact change required as drivers are unable to make change or accept checks.

 

FARE PRICE

Full Fare Disabled One-Way Ride	$2.50
Low Income Disabled One-Way Ride	$1.25
Low Income Senior One-Way Ride	$1.25
Full Fare 10-Ride Punch Pass	$25.00
Low Income Disabled 10-Ride Punch Pass	$12.50
Low Income Senior 10-Ride Punch Pass	$12.50

 

DIAL-A_RIDE APPLICATIONS

Dial-A-Ride applications are available by
phone: 541-322-5870 or at the Dial-A-Ride Office.
Three types of applications are available:
Disabled
Low-Income Disabled
Low-Income Senior

 

PERMANENT RIDES

A person with a disability needing a consistent ride (rides a the same time and to the same place during a minimum 90 day period) may submit a request to be scheduled for a "permanent ride". It can take up to 30 days to place a permanent ride onto the schedule. Once a ride has been placed, a noti­cation letter will be sent with start date and times. Permanent rides are given out on a ­first come ­first served basis.

WAITING LIST

If the schedule cannot accommodate a ride request, the ride request will be placed on a "waiting list". On a daily basis, schedulers will continue to check for availability. If a desirable time, (one hour before or after requested time), becomes available and the rider declines the ride, the ride request will be removed from the list.

 

WILL CALL

If a rider is going to a medical appointment and does not know what time they will be done, they can request a "will call". Will calls must be reserved at least 24 hours in advance and are limited to 5 per day, Monday through Friday.
When the rider is finished with their appointment, they call 389-2627 to request their pick up. The driver then has up to one hour to pick up the rider. Riders must call in for their will call by 5:00 pm. When the will call list is full, other riders will need to schedule a specific pick up time.

 

NO SHOW POLICY

A no-show is de­emed as "Anyone who fails to cancel a ride within one hour of the scheduled pickup time or who does not board the bus within the five minute wait time." Three no-shows within a rolling thirty day period will result in a 30 day suspension of service.

 

LATE CANCELLATION

A late cancellation is defined as "any trip cancellation made after 4 pm the night before the scheduled pickup." Excessive cancellations of over 50% of all rides scheduled within a rolling 30 day period may result in the loss of the ability to schedule a permanent ride for a six month period.