Rider Rules

Rider Rules of Conduct & Service Exclusion Policy

 

Purpose: Cascades East Transit has the right to refuse service to anyone not complying with the rider rules of conduct included in each rider guide or safety instructions given by a driver. Enforcement of this policy will provide a safe and enjoyable trip for all passengers and a good work environment for bus operators. Riders excluded from Cascades East Transit have the right to appeal the exclusion decision.

 

Rider Rules of Conduct:

 

  • No weapons or firearms on the bus.
  • No consumption of alcohol, open alcohol containers, or possession of illegal drugs on the bus or transit property.
  • No disruptive behavior, profanity, or vulgar language.
  • Reduce noise from radio, personal device, or cell phone if requested by a driver.
  • No eating or smoking on the bus and no smoking within 20 feet of an open transit vehicle door.
  • Seat belts are required when buses are equipped with seatbelts. Wheelchairs must be secured in designated securement area.
  • Passengers must be able to control their parcels on the bus and load and unload in one trip.

 

Wheelchair Securement: Under the Americans with Disabilities Act, it is the right of any transit system to require riders using wheelchairs to have their wheelchairs secured. It is the policy of Cascades East Transit that wheelchair securement is required and thereby creates a safer transport for all riders including those using wheelchairs. Anyone refusing to have their wheelchair secured will be denied transportation on Cascades East Transit.

 

Safety Instructions: Bus operators must respond in the event of an emergency or risk to their bus or riders. The operator may ask for your physical assistance in response to an emergency or help in reducing or eliminating the potential for injury or harm. Anyone incapable of performing the requested task due to a disability must notify the driver immediately.

 

Notice of Exclusion: Exclusion notices may be issued to riders who violate the rider rules of conduct or refuse driver safety instruction. Exclusion notices may only be issued by Cascades East Transit supervisory or managerial level staff. When possible a supervisor will arrive on site to assess a situation and if appropriate deliver the notice including length of exclusion, violation and a description of the event to the rider. A supervisor or manager may also issue an exclusion and attempt to deliver to a known address or deliver via police officer or case manager. If the name and address of an excluded rider is unknown a picture and description may be posted in any employee only area. If the excluded individual presents themselves at a bus stop the driver should request supervisor assistance for delivery of the exclusion notice.

 

Policy Application:

 

Violation1st Exclusion2nd Exclusion3rd Exclusion
Weapons or firearms on the bus 1 Month Permanent N/A
Consumption of alcohol, open alcohol containers or illegal drugs on the bus or transit property. 1 Day 1 Week 1 Month
Disruptive behavior, profanity or vulgar language 1 Day 1 Week 1 Month

Refusal to reduce noise from radio, personal device, or cell phone

 

1 Day 1 Week 1 Month
Eating or smoking on the bus 1 Day 1 Week 1 Month
Refusal to follow safety instructions given by a bus operator. Supervisor Discretion Supervisor Discretion Supervisor Discretion

 

 

Appeal Process: An excluded rider has the right to appeal the exclusion by submitting within 14 days of the exclusion notice a request in writing to have the exclusion removed or modified. The process is as follows:

 

Step 1: Mail or deliver your appeal to Cascades East Transit within 14 days. Your appeal will be assigned to a transit services manager for investigation.

 

Cascades East Transit

Attn: Regional Transit Manager

1250 NE Bear Creek Rd.

Bend OR 97701

 

Step 2: You will receive a written response to your request within 10 business days of receipt of your request. Based on your information and investigation of the complaint an exclusion may be removed, shortened or modified to allow transit use of work or medical purposes, or other remedies. Any further violations can result in additional exclusions including permanent exclusion.

 

Step 3: If you are dissatisfied with the rulings made by the Transportation Manager on exclusions longer than 2 months you can mail an appeal to the Central Oregon Regional Public Transportation Advisory Committee. You have the right to present information at a meeting open to the public and will be notified of the date, time, and location.

 

Central Oregon Intergovernmental Council

Attn: Regional Public Transportation Advisory Committee

1250 NE Bear Creek Rd.

Bend OR 97701