Riders Guide, English

CUSTOMER SERVICE INFORMATION

541-385-8680 / 1-866-385-8680
www.cascadeseasttransit.com

Hawthorne Station
343 Hawthorne Ave, Bend
Lobby open Mon – Fri, 6:30am – 7:00pm
Market and Ticket Sales Mon-Fri, 6:30am – 3:30pm

Administration
1250 NE Bear Creek Rd, Bend
Mon – Fri, 8:00am – 5:00pm

Operations
343 E. Antler Ave, Redmond
Mon – Fri, 8:00am – 5:00pm
Mon – Fri, 6:30am – 6:00pm (phone only)
Ride Reservations: 7:00am – 4:30pm

LOST AND FOUND

If you lose something while riding on a bus, report it as soon as possible.  Please call 541-385-8680 during business hours, provide a description of the lost item and let us know the route number, and the date and time of the loss. If you find something on a bus, please notify the driver. Items lost on Bend routes and Rt. 24 or Rt. 30 can be picked up at Hawthorne Station.

ACCESSIBILITY INFORMATION

If you need this information in an alternative format (large print, Braille, audio tape) or have additional questions about public transportation under the American Disabilities Act, contact us at 541-385-8680. For persons with hearing or speech disabilities, call the Oregon Relay Service at 1-800-735-2900.

SECUREMENT POLICY

Service Animals as defined under ADA regulation part 37 are welcome aboard CET vehicles and are the responsibility of the rider. Pets, comfort and therapy animals may travel with riders when in pet carriers, see full policy for details.